Preface iiiAbout the Author xiiChapter 1 Introduction to Project Management 1Introduction 2What Is a Project? 4Examples of IT Projects 4Project Attributes 6Project Constraints 7What Is Project Management? 9Project Stakeholders 9Project Management Knowledge Areas 11Project Management Tools and Techniques 12Project Success 15Program and Project Portfolio Management 18Programs 18Project Portfolio Management 19Organizational Project Management 21The Role of the Project Manager 23Project Manager Job Description 23Suggested Skills for Project Managers 25PMI Talent Triangle? and the Importance of Leadership Skills 27Careers for IT Project Managers 29The Project Management Profession 29History of Project Management 29The Project Management Institute 33Project Management Certification 34Ethics in Project Management 35Project Management Software 36Chapter Summary 39Discussion Questions 40Quick Quiz 40Quick Quiz Answers 42Exercises 42Key Terms 43Endnotes 44Chapter 2 The Project Management and Information Technology Context 47A Systems View of Project Management 49What Is a Systems Approach? 49The Three-Sphere Model for Systems Management 50Understanding Organizations 51The Four Frames of Organizations 51Organizational Structures 53Organizational Culture 56Focusing on Stakeholder Needs 57The Importance of Top Management Commitment 59The Need for Organizational Commitment to Information Technology 60The Need for Organizational Standards 61Project and Product Life Cycles 61Project Life Cycle 62Product Life Cycles 62The Importance of Project Phases and Management Reviews 65The Context of Information Technology Projects 66The Nature of IT Projects 66Characteristics of IT Project Team Members 67Diverse Technologies 67Recent Trends Affecting Information Technology Project Management 68Globalization 68Outsourcing 69Virtual Teams 70Agile 72The Manifesto for Agile Software Development 72Scrum 73Agile， the PMBOK? Guide， and a New Certification 74Chapter Summary 76Discussion Questions 77Quick Quiz 77Quick Quiz Answers 79Exercises 79Key Terms 80Endnotes 81Chapter 3 The Project Management Process Groups 83Project Management Process Groups 84Mapping the Process Groups to the Knowledge Areas 89Developing an IT Project Management Methodology 89Case Study 1: JWD Consulting’s Project Management Intranet Site Project (Predictive Approach) 91Project Pre-Initiation and Initiation 92Pre-Initiation Tasks 92Initiating 97Identifying Project Stakeholders 97Drafting the Project Charter 98Holding a Project Kick-Off Meeting 100Project Planning 101Project Execution 111Project Monitoring and Controlling 114Project Closing 115Case Study 2: JWD Consulting’s Project Management Intranet Site Project (Agile Approach) 119Scrum Roles， Artifacts， and Ceremonies 120Project Pre-Initiation and Initiation 123Planning 124Executing 126Monitoring and Controlling 127Closing 128Templates by Process Group 129Chapter Summary 134Discussion Questions 135Quick Quiz 135Quick Quiz Answers 137Exercises 137Key Terms 138Endnotes 138Chapter 4 Project Integration Management 141What Is Project Integration Management? 142Strategic Planning and Project Selection 144Strategic Planning 145Identifying Potential Projects 146Aligning IT with Business Strategy 147Methods for Selecting Projects 149Focusing on Broad Organizational Needs 149Categorizing IT Projects 150Performing Financial Analyses 151Net Present Value Analysis 151Return on Investment 154Payback Analysis 155Using a Weighted Scoring Model 156Implementing a Balanced Scorecard 158Developing a Project Charter 158Developing a Project Management Plan 162Project Management Plan Contents 163Using Guidelines to Create Project Management Plans 164Directing and Managing Project Work 165Coordinating Planning and Execution 166Providing Strong Leadership and a Supportive Culture 166Capitalizing on Product， Bu
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