王晓芳中国人民大学商学院讲师，硕士生导师。分别于1999年和2001年在清华大学自动化系获得自动化学士和系统工程硕士学位，2008年在美国卡耐基梅隆大学商学院获得运营管理博士学位。2008年8月回国加入中国人民大学商学院，中英文双语讲授收益管理、运营管理、统计质量管理等课程。主要研究服务运营管理、医疗运营管理和收益管理。美国运筹学和管理学研究协会（INFORMS）会员、美国生产与运作管理学会（POMS）会员和POMS中国分会会员、海外华人学者管理科学与工程协会会员。作为负责人主持三项科研课题，其中国家级和教育部的基金项目两项。发表国际国内学术论文十多篇，其中国家自然科学基金支持的论文“Design
and Analysis of：Diagnostic Service
centers”以第一作者发表在国际上公认的管理类最高级别学术期刊《Management
Science》。其他与本书相关论文见《European Journal of Operamional。Research》和《AI
Communications》等著名国际学术期刊。
目錄：
Chapter 1 Introduction
Chapter 2 Diagnostic Service Centers
2.1 Literature Review
2.2 The Model
2.3 General Analysis
2.4 Analysis of the Symmetric Case
2.5 Analysis of the Asymmetric Case
2.6 Numerical Case Studies and Extensions
2.6.1 Parameters and Base Case
2.6.2 Changing the HO''S error costs
2.6.3 Changing the patients''error costs
2.6.4 Convex waiting costs
2.7 Relevance of Integrated Model and Analysis to Practice
2.8 Discussion and Conclusion
Chapter 3 Security Screening
3.1 The Model
3.1.1 Model Setup
3.1.2 Definition of Equilibrium
3.2 Potential Applicants''Best Responses
3.2.1 Bad Potential Applicants''Best Responses
3.2.2 Good Potential Applicants''Best Responses
3.3 Optimal Screening Policies
3.3.1 Non-discriminatory Screening Policy
3.3.2 Discriminatory Screening Policy
3.4 Numerical Experiments
3.4.1 Changing the Approver''s Reward from Admitting
a Good Applicant R
3.4.2 Changing the Parameter of Bad Potential
Applicants
3.4.3 Changing the Arrival Rate of All Potential
Applicants A
3.4.4 Changing Service Capacity
3.5 Extensions of Our Model
3.5.1 Imperfect Screening
3.5.2 Non-zero Abandon Rate for Good Applieants
3.5.3 Non-zero Waiting Costs for Bad Applicants
3.6 Conclusion and Future Research Directions
Chapter 4 High Quality Schedules
4.1 Literature Review
4.1.1 Time''cost Tradeoff ProblemsProject Crashing
4.1.2 Anytime Scheduling
4.1.3 Hybrid Scheduling Techniques
4.1.4 Temporal Preference Networks
4.1.5 Service Operations Management
4.2 Problem Formulation
4.3 Problem Solving via Constraint.based Algorithms
4.3.1 The IntegratedQuality FirstHybrid Scheme
4.3.2 The PartitionedResource FirstHybrid
Scheme：Solve-and.Maximize
4.4 Evaluation Oil Performance of Heuristics
4.4.1 Ratio Vs.Slope
4.4.2 Exact Lookahead or Not?
4.4.3 Impact of Longest Peak FirstLPF
……
Chapter 5 Conclusions and Future Research Directions
Bibligraphy
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