When it comes to China Railway’s 12306 website and app， many people are familiar with these essential tools for travel. However， few realize the dedication of the remarkable woman and her team who work tirelessly behind the scenes. They consistently radiate positive energy and courageously drive the system forward， ensuring a seamless experience for millions of users.
China’s railway network is vast， accommodating an immense volume of passengers. Trains have become one of the most popular modes of public transportation. The creation of a ticketing system capable of managing such a high volume of travelers is unprecedented in the world. Shan Xinghua plays a pivotal role in the technical development and operation of the entire 12306 system， demonstrating her exceptional talent and astonishing innovation skills. She embarked on this journey as a graduate student and eventually rose to become the chief designer of the system. Throughout her career， she has encountered numerous challenges， each of which has contributed to her invaluable experience and growth.
People aspire to attain success and witness beauty. Deep within them lies a yearning for the most breathtaking experiences， whether that means achieving career milestones or realizing personal dreams. Striving for excellence transcends mere ambition; it embodies a state of being， a cherished quality， and a profound form of wisdom.
Wisdom， persistence， and tenacity form the core of Shan Xinghua’s character， defining her journey through life.
關於作者：
Wang Xiong is a member of the Chinese Writers Association and an adjunct professor at Southwest Jiaotong University and Suzhou University of Science and Technology. He began his literary career in 1989 and has since become a prolific writer， producing novels， essays， academic papers， and non-fiction works totaling 7.5 million words. Many of his works have been published in journals such as People‘s Daily， People’s Literature， Chinese Writers， Youth Literature， Selected Stories， Beijing Literature， and Selected Novelettes. His notable books include the Hanshui Culture Trilogy， comprising Yin/Yang Monument， The Time-honored Patina， and The Jingui Silver Chamber， as well as the China’s High-Speed Rail Trilogy， which includes China’s High-Speed Rail: A Story of Speed and Development， China‘s High-speed Rail: A New Model for Technology Innovation， and China’s High-Speed Rail: Changing the Face of China. Some of his books have been co-published by the Foreign Languages Press and international publishers， and have been translated into multiple languages， including English， French， German， Spanish， Russian， Arabic， Japanese， Romanian， and Polish.
目錄：
Preface The Secret to Success
Chapter 1 The Imprint of Time
The Evolution of Train Tickets
The Train Timetable
A Nostalgic Connection To Home
Chapter 2 The Awesome Innovation of the 12306 System
The World’s Most Difficult System Architecture
The Disparity Between Ideals and Reality
A Smooth Network as the Highest Priority
Going Global and Braving New Waters
Chapter 3 The Threat of Ticket-Grabbing Apps
Who Stole My Ticket
A Clash Without Commotion
The High Fence
A Glimmer of Hope from the Waiting List
Chapter 4 The Wisdom and Energy of Great Minds
Ma Junpei and His Students
Shan Xinghua and Her Stories
The Birds Flying High in the Sky
Thousands of Flowers that Make the Spring
Chapter 5 Data that Begins to Think
Big Data and the Passenger Ticketing System
The Art of Balancing
The Charm of User Profiling
The Promising Future of Big Data
Chapter 6 The Intelligent and Happy Travel
The Snazzy Station-Entry via Facial Recognition
The Era of Paperless Passenger Tickets
The Monthly Pass
Traveling with Delicacies
Meeting the Expectations of Special Groups
Chapter 7 True Feelings in Beautiful Voices
One Call， Many Solutions
Easing Passengers’ Worries
The Value of Big Data
The Grievances and Worries of Customer Service Staff
Epilogue The Model of the Times
Afterword How Did the Journey Begin
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