Earl H. McKinney Jr. 教授，任职于Bowling Green State University，负责MIS的本科生和研究生课程，研究领域涉及安全、社交媒体、ERP等，曾经获得多个学院教学奖以及美国国家教学创新奖。David M. Kroenke教授（西华盛顿大学任教）是一位多产的计算机畅销书作家。他撰写或与他人合著的图书专业性强，涉及面广。Kroenke教授注重专业理论与实践运用的结合，他精通数据库处理、数据库概念、商用计算机系统和管理信息系统等。＜BR＞Earl H. McKinney， Jr.教授，任职于Bowling Green State University，负责MIS的本科生和研究生课程，研究领域涉及安全、社交媒体、ERP等，曾经获得多个学院教学奖以及美国国家教学创新奖。David M. Kroenke教授（西华盛顿大学任教）是一位多产的计算机畅销书作家。他撰写或与他人合著的图书专业性强，涉及面广。Kroenke教授注重专业理论与实践运用的结合，他精通数据库处理、数据库概念、商用计算机系统和管理信息系统等。
目錄：
目?录Part 1?Why MIS? 1为什么选择MIS？Chapter 1?The Importance of MIS2MIS的重要性Q1-1?Why Is Introduction to MIS the Most Important Class in the Business School?4为什么管理信息系统导论是商学院重要的课程？Q1-2?What Is MIS?9管理信息系统是什么？Q1-3?How Does MIS Relate to Organizational Strategy?10管理信息系统与组织战略有何关系？Q1-4?What Five Forces Determine Industry Structure?11哪五种力量决定产业结构？Q1-5?What Is Competitive Strategy?12什么是竞争战略？Q1-6?How Does Competitive Strategy Determine Value Chain Structure?13竞争战略如何决定价值链结构？Q1-7?How Does Competitive Strategy Determine Business Processes and Information Systems?16竞争战略如何决定业务流程和信息系统？Chapter 2?Business Processes， Information Systems， and Information24业务流程、信息系统和信息Q2-1?What Is a Business Process?26什么是业务流程？Q2-2?What Is an Information System?29什么是信息系统？Q2-3?How Do Business Processes and Information Systems Relate?31业务流程和信息系统是如何关联的？Q2-4?How Do Structured and Dynamic Processes Vary?33结构化流程和动态流程有何不同？Q2-5?What Is Information?35信息是什么？Q2-6?What Are Necessary Data Characteristics?38必要的数据特征是什么？Q2-7?How Can I Use These Topics at Work?40如何在工作中使用这些主题？Part 2?Information Technology49信息技术Chapter 3?Networks and the Cloud50网络和云Q3-1?What Do Business Professionals Need to Know About Networks and the Internet?52关于网络和互联网，商务人士需要知道什么？Q3-2?How Does Data Move over a Network?55数据如何在网络中移动？ Q3-3?How Does a Typical Web Server Move Data on a Network?60典型的Web服务器如何在网络上移动数据？Q3-4?Why Is the Cloud the Future for Most Organizations?61为什么云计算是大多数企业的未来？Q3-5?What Are the Typical Cloud Options?64典型的云选项有哪些？Chapter 4?Database72数据库Q4-1?What Is the Purpose of a Database?74数据库的目的是什么？Q4-2?What Are the Contents of a Database?75数据库的内容是什么？Q4-3?What Is a Database Management System (DBMS)?78什么是数据库管理系统（DBMS）？Q4-4?What Are the Components of a Database App?81数据库应用程序有哪些组件？Q4-5?How Do Data Models Facilitate Database Design?84数据模型如何促进数据库设计？Q4-6?How Is a Data Model Transformed into a Database Design?88如何将数据模型转换为数据库设计？Q4-7?How Do NoSQL DBMS Differ from Relational DBMS?93NoSQL DBMS与关系型DBMS有何不同？Chapter 5?AI and Robots102人工智能和机器人Q5-1?What Is AI and Why Is It Important?104什么是人工智能，它为什么重要？Q5-2?What Are the Objectives of the AI Process?105人工智能流程的目标是什么？Q5-3?What Are the Key Components of an AI system?106AI系统的关键组件是什么？Q5-4?How Does an AI System Support AI Activities?107人工智能系统如何支持人工智能活动？Q5-5?How Can AI Support Business Processes?111人工智能如何支持业务流程？Q5-6?What Are the Challenges of AI?112人工智能的挑战是什么？Q5-7?What Are the Key Elements of Robots?113机器人的关键要素是什么？Q5-8?How Are Robots Used in Business?114机器人在商业中是如何使用的？Q5-9?What New AI and Robots Will Affect Processes in 2031?117哪些新的人工智能和机器人将影响2031年的流程？Chapter 6?Information Systems Security124信息系统安全Q6-1?What Is Information Systems Security?126什么是信息系统安全？Q6-2?What Are the Most Significant Threats and Potential Losses They Can Cause?127它们可能造成的威胁和潜在损失是什么？Q6-3?What Are the Additional Threats and Losses Unique to Mobile Devices?131移动设备特有的额外威胁和损失是什么？Q6-4?How Should You Respond to Security Threats?132如何应对安全威胁？Q6-5?How Should Organizations Respond to Security Threats?134组织应该如何应对安全威胁？Q6-6?How Can Technical and Data Safeguards Protect Against Security Threats?136技术和数据保障如何防范安全威胁？Q6-7?How Can Human Safeguards Protect Against Security Threats?141人类如何保护自己免受安全威胁？Q6-8?How Should Organizations Respond to Security Incidents?143组织应该如何应对安全事件？Q6-9?What Are the Security Challenges Expected in 2031?1442031年将面临哪些安全挑战？Part 3?Structured Processes and Information Systems153结构化流程和信息系统Chapter 7?Using IS to Improve Processes使用信息系统改进流程154Q7-1?What Are the Important Characteristics of Processes in Organizations?156组织中流程的重要特征是什么？Q7-2?What Are Examples of Common Business Processes?159常见业务流程的例子有哪些？Q7-3?How Can Management Improve Processes?162管理如何改进流程？Q7-4?How Can Information Systems Be Used to Improve Processes?163如何使用信息系统改进流程？Q7-5?How Can Process Management Principles Improve Processes?168流程管理原则如何改进流程？Q7-6?How Do Process Teams Diagram Process Improvement?169流程团队如何绘制流程改进图？Q7-7?How Can an IS Hinder a Process?171什么情况下信息系统阻碍流程？Chapter 8?Supporting Processes with ERP Systems180使用ERP系统支持流程Q8-1?What Problem Does an ERP System Solve?182ERP系统能解决什么问题？Q8-2?What Are the Elements of an ERP System?186ERP系统的要素是什么？Q8-3?How Are ERP Implementations Accomplished?190ERP实施是如何完成的？Q8-4?What Are the Benefits of an ERP System?193ERP系统的益处是什么？Q8-5?What Are the Challenges of Implementing an ERP System?195实施ERP系统的挑战是什么？Q8-6?What Types of Organizations Use ERP?199哪些类型的组织使用ERP？Q8-7?Who Are the Major ERP Vendors?200谁是主要的ERP供应商? Q8-8?What Makes SAP Different from Other ERP Products?202SAP与其他ERP产品的区别是什么？Chapter 9?Supporting the Procurement Process with SAP212使用SAP支持采购流程Q9-1?What Are the Fundamentals of a Procurement Process?214采购流程的基础是什么？Q9-2?How Does the Procurement Process at CBI Work Without SAP?216在没有SAP的情况下，CBI的采购流程是如何工作的？Q9-3?How Does the Procurement Process Work at CBI with SAP?218在使用SAP的情况下，CBI的采购流程是如何工作的？Q9-4?How Does SAP Improve Supply Chain Processes at CBI?223SAP如何改善CBI的供应链流程？Q9-5?How Does the Use of SAP Change Employee Skills?228SAP的使用如何改变员工技能? Q9-6?What New IS Will Affect the Procurement Process in 2031?2292031年有哪些新的信息系统会影响采购流程？Appendix 9?SAP Procurement Tutorial236SAP采购指南Chapter 10?Supporting the Sales Process with SAP246使用SAP支持销售流程Q10-1?What Are the Fundamentals of a Sales Process?247销售流程的基础是什么？Q10-2?How Does the Sales Process at CBI Work Without SAP?250在没有SAP的情况下，CBI的销售流程是如何工作的？Q10-3?How Does the Sales Process Work at CBI With SAP?251在使用SAP的情况下，CBI的销售流程是如何工作的？Q10-4?How Does SAP Improve CRM Processes at CBI?256SAP如何改进CBI的CRM流程？Q10-5?How Does E-commerce Improve Processes in an Industry?260电子商务如何改善一个行业的流程？Q10-6?What New IS Will Affect the Sales Process in 2031?2622031年有哪些新的信息系统会影响销售流程？Appendix 10?SAP Sales Tutorial270SAP销售指南Part 4?Dynamic Processes and Information Systems282动态流程和信息系统Chapter 11?Collaboration， Social Media， and IS284协作、社交媒体和信息系统Q11-1?What Is Collaboration， and What Are the Objectives of the Collaboration Process?286什么是协作，协作流程的目标是什么？Q1
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