本套教材属于旅游专业英语（English for Tourism Specific Purpose，ETSP）范畴，遵循应用语言学习规律与行业工作程序标准相结合的编写原则，采取图词配对、图表、小版块等多种形式使教材更加活泼易读，从视觉上减轻学生学习过程中的压力和疲劳感。本套教材上下册各有10个单元，各单元包括预习、对话、词汇和表达法、阅读文章、听说练习以及写作等模块。内容涉及旅游服务的三大核心环节（旅行社、饭店和旅游目的地）中的主要工作流程
目錄：
Unit 11 Meeting & Banquet Service
会议与宴会服务
Preview Basic Layouts of Meeting-Banquet Room Setups
会议-宴会厅布置风格
Dialog Ⅰ Booking a Meeting
会议预订
Dialog Ⅱ Introducing Meeting Equipment
介绍会议设施
Dialog Ⅲ Booking a Banquet
宴会预订
Dialog Ⅳ Serving a Chinese Style Dinner
中餐服务
Dialog ⅤServing the Western Style Banquet
西餐宴会服务
Reading Ⅰ A Function Sheet
会议餐饮预订单
Reading Ⅱ Meetings via Distance Conferencing
远程会议
Listening ⅠTypes of Banquet Service
宴会服务类型
Listening ⅡSending Faxes at the Business Center
在商务中心发送传真
Speaking ⅠHow to Offer Meeting Service
如何提供会议服务
Speaking ⅡAdvantages and Disadvantages of Popular AudioVideo Equipment
受到广泛使用的视听设备的优缺点
Simulated WritingHow to Write a Letter of Invitation
写邀请信
Unit 12 Exhibition Service
展览服务
Preview Terms of Exhibitions
展览用语
Dialog Ⅰ Booking an Exhibit Space
展览场地预订
Dialog Ⅱ Setting Up Booths
布展
Dialog ⅢSigning Up on the Phone
电话报名参展
Dialog Ⅳ Registering at the Exhibition
开展注册
Reading ⅠAn Exhibitor PreRegistration Form
参展报名登记表
Reading ⅡExhibit and Decorators Charges
展览与搭展商费用
Listening ⅠCanceling Exhibit Registration
取消参展
Listening ⅡPlanning Itinerary for an Exhibit Trip
展览线路安排
Speaking Ⅰ How to Provide Exhibition Services
展览服务用语
Speaking Ⅱ Advantages and Disadvantages of Each Basic Type of Exhibit Booth
基本展台类型及其优劣势
Simulated WritingHow to Write an Invitation Card
写请柬
Unit 13 Health & Recreation Service
休闲康娱服务
Preview Types of Health and Recreation Facility
休闲康娱设施类型
Dialog Ⅰ Training a Beginner Golf Tourist
游客的高尔夫入门训练
Dialog Ⅱ Playing Bowling
打保龄球
Dialog Ⅲ Taking a Sauna Bath
桑拿浴
Dialog Ⅳ At the Swimming Pool
室内泳池
Dialog Ⅴ At the Barbers
理发/美发
Reading ⅠA Fitness Center
健身中心
Reading Ⅱ How to Take a Sauna Bath
如何洗桑拿
Listening ⅠAt the Night Club
在夜总会
Listening Ⅱ Reserving a Tennis Court
预订网球场
Speaking Ⅰ How to Serve Leisure Guests
如何为休闲游客提供服务
Speaking Ⅱ Safety Measures at the Health Club
康乐中心安全措施
Simulated WritingHow to Write a Notice
写通知
……
Unit 14 Shopping Promotion
商场促销
Unit 15 Local Tour Guide Service 地陪导游服务
Unit 16 Travel Destination Service 旅游景区（点）服务
Unit 17 Handling Problems & Emergencies 处理问题与突发事件
Unit 18 Handling Customer Complaints 顾客投诉处理
Unit 19 Checking Out 结账离店
Unit 20 Selling the Travel Market 旅游市场营销
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